Prepayment Policy – Effective October 1st, 2019

NEW

Effective October 1, 2019, all appointments made for either spay or neuter services will require to be prepaid.

The Rozzie May Animal Alliance clinic has limited clinics and space available for servicing dogs and cats.  With the high incidence of late cancellations and no shows, we have reluctantly had to institute a prepayment policy.  Hopefully, this will positively impact our ability to provide these services to those in need.

Prepayment Policy

Rozzie May Animal Alliance mission is to provide low-cost spay and neuter services for cats and dogs.  To support this mission RMAA requires fully booked surgical clinics and active and profitable fund-raising events. If the scheduled clinics are not full or close to full, the RMAA mission will have a severe impact.   The surgical clinics have, unfortunately, been experiencing a rising issue with late cancellations and no shows. The goal is to influence this no-show rate immediately before a change in our operation is required.

Prepayment will be required for all appointments that are scheduled starting October 1, 2019.

CAT PREPAYMENT POLICY

  • Rozzie May Does require prepayment one week prior to the clinic date
  • We take credit and debit cards over the phone
  • Cash payments can be arranged with the administrative staff
  • Personal checks are not accepted
  • If you need to cancel we ask for 3 business days so we can fill the slot.
  • If you are prepaid and cancel under this required amount of time you have the opportunity to reschedule otherwise we retain $10 for an administrative fee unless you reschedule
  • If you are a non paid no show we require payment to reschedule

DOG PREPAYMENT POLICY

  • We require a $100 deposit at the time we book your appointment
  • We take credit and debit cards over the phone
  • Cash payment can be arranged with the administrative staff
  • Personal checks are no accepted
  • If you need to cancel we ask for 4 full business days so we may fill your spot.
  • If you cancel under the required  time, and don’t reschedule, we reserve the right to retain your deposit.

We are hoping that this change is a minor inconvenience and concern but, more important, we ae hoping it will promote RMAA having full clinics thus continuing to allow low-cost spaying and neutering services.

Thank you

RMAA Organization Management Team